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Responsible Gaming

CrabJili Responsible Gaming — Bet Smart, Stay in Control

Betting should always be something you enjoy — not something that stresses you out or causes problems at home. CrabJili takes responsible gaming seriously because we genuinely care about the wellbeing of every Filipino member on our platform. This page gives you everything you need to keep your betting healthy: tools, warning signs to watch out for, honest guidance, and information on where to get help if things ever feel like they are getting out of hand.

PAGCOR Licensed Player Protection First 18+ Only Free Control Tools
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Deposit & Loss Limits
Self-Exclusion Available
Session Time Reminders
24/7 Support Team
Our Commitment

CrabJili Puts People Before Profits

Responsible gaming is not a legal checkbox for CrabJili — it is something we actually believe in. We operate in the Philippines, and we know that gambling has a complicated history in our communities. Some families have seen the damage that uncontrolled betting can cause. That is why, from day one, CrabJili built responsible gaming tools directly into the platform — not as an afterthought, but as a core feature.

When you bet on CrabJili — whether it is a PBA playoff game, an MPL-PH match, or a big boxing fight night — we want that experience to be fun, exciting, and completely within your control. The tools on this page are free, easy to use, and available to every CrabJili member at any time through the account settings menu or by reaching out to our support team directly.

No judgment. No hassle. If you need to slow down, take a break, or stop entirely, CrabJili will support that decision without asking you to justify it.

Remember

Betting is entertainment, not a source of income. Never bet money you cannot afford to lose, never chase losses, and always set a budget before you start. If any of those feel difficult to follow right now, please read this page carefully and reach out to our team.

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Player Protection Tools

Free Responsible Gaming Tools on CrabJili

Every single one of these tools is free, built into your CrabJili account, and available to activate right now. You do not need to call anyone or submit a form — just go to your account settings and set them up.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your CrabJili account. Once you hit your limit, no further deposits are accepted until the period resets. You can lower your limit immediately at any time. Increasing a limit requires a 24-hour cooling-off period — that waiting period is intentional, to give you time to think it through.

Loss Limits

Set a maximum net loss threshold over a given period. When your losses on CrabJili reach the limit you set, betting will be suspended for the remainder of that period. This is one of the most effective tools for keeping your sessions financially safe, because it stops the situation before chasing losses becomes a problem.

Session Time Reminders

CrabJili can send you a reminder notification after you have been actively betting for a set amount of time — 30 minutes, 1 hour, 2 hours, whatever you choose. It is easy to lose track of time when a game is on. This feature makes sure you are always aware of how long you have been on the platform during any single session.

Cooling-Off Period

Need a short break without fully closing your account? CrabJili's cooling-off option lets you pause your account for 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets. Your balance is preserved and your account resumes automatically after the period ends.

Self-Exclusion

If you feel you need a longer break or want to stop altogether, CrabJili offers formal self-exclusion. You can request an exclusion of 6 months, 1 year, 2 years, or permanent. During exclusion, your account is locked, all marketing stops, and your balance is returned to your GCash or bank account. To request self-exclusion, contact support@crabjili.com.

Reality Check

The reality check feature shows your net betting result — gains and losses — for your current session in real time. Seeing your actual numbers while you are still in a session is a powerful way to make more rational betting decisions and avoid the emotional drift that often leads to chasing losses on a rough night.

How to Activate

Setting Up Your Responsible Gaming Tools on CrabJili

1
Log in to Your CrabJili Account

Access CrabJili through the website or mobile app and log in with your registered mobile number and password.

2
Go to Account Settings

Tap or click your profile icon in the top right corner, then select "Account Settings" from the dropdown menu.

3
Open the Responsible Gaming Section

Look for the "Responsible Gaming" tab within your account settings. All available tools are listed and explained there.

4
Set Your Limits and Save

Choose the tools you want to activate, set your preferred limits or timeframes, and confirm. Changes take effect immediately for reductions, or after 24 hours for limit increases.

5
Contact Support if You Need Help

If you cannot find the tool you need or want to request self-exclusion directly, contact CrabJili's 24/7 support team via live chat or email at support@crabjili.com.

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Know the Signs

Warning Signs That Gambling May Be Becoming a Problem

Problem gambling does not happen overnight — it usually develops gradually. Knowing the early warning signs can help you catch it before it becomes serious. Be honest with yourself when reading these.

Chasing Losses

Placing bigger bets to recover money you have already lost is one of the clearest signs of problematic gambling. It rarely works and almost always makes things worse. If you find yourself doing this regularly, it is time to step back and use the CrabJili loss limit or cooling-off tools.

Betting Money You Cannot Afford to Lose

Using rent money, grocery funds, or money set aside for your children's school fees to place bets is a serious warning sign. A healthy betting budget should only ever come from your disposable entertainment money — not from essential household funds.

Hiding Your Betting from Family

If you feel the need to hide your CrabJili activity from your asawa or family members, or if you downplay how much time and money you spend betting, that secrecy is worth paying attention to. Shame and secrecy around gambling are common early indicators that the behavior has become problematic.

Spending More Time Betting Than Planned

You sat down to watch one game and ended up betting for four hours. You missed dinner or stayed up until 3am following live markets. If your betting sessions regularly run much longer than you intended, the session timer tool on CrabJili can help you set boundaries before you start.

Feeling Anxious, Irritable, or Low When Not Betting

Gambling should add excitement to watching sports — not become something you rely on to feel okay. If you feel restless, irritable, or low on days when you are not betting, that emotional dependency is a sign that the habit may have moved from entertainment to something more serious.

Borrowing Money to Gamble

Taking utang from friends, family, or loan apps to fund betting is a clear line that should never be crossed. If you are already past this point, please reach out to CrabJili support for a self-exclusion and consider seeking support from a professional counselor or helpline.

Self-Assessment

Quick Check: Is Your Gambling Under Control?

Answer honestly. This is for your own benefit — no one else can see your answers. If any of these questions hit close to home, please read the support section below.

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Question 1 of 5
Healthy Habits

How to Keep Your Betting Healthy on CrabJili

These are simple, practical habits that the vast majority of CrabJili's members already follow. If any of these feel difficult to stick to, that is worth paying attention to.

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Set a Budget Before You Open the App

Decide on a fixed amount you are comfortable losing before you log in to CrabJili. Once that amount is gone, close the app and go do something else. Treat it the same way you would treat buying a movie ticket — it is entertainment money, not an investment.

Bet for Fun, Not to Chase Winnings

The most enjoyable way to bet on CrabJili is to treat it as a way to make watching sports more exciting — not as a way to make money. When winning becomes something you depend on, the fun disappears and the risk increases significantly.

Take Regular Breaks

Even if you are on a winning streak, stepping away regularly keeps your decision-making sharp. Fatigue and emotional excitement both impair judgment. Use CrabJili's session reminders to prompt yourself to take a break every hour or so.

Keep Betting in Its Proper Place

Betting should fit around your life — not the other way around. Family time, work responsibilities, and your physical and mental health always come first. If you find yourself canceling plans or skipping responsibilities to bet, that is a sign the balance has shifted.

Never Bet When Emotional

Placing bets when you are stressed, angry, drunk, or trying to escape problems at home is a fast path to poor decisions and bigger losses. CrabJili's cooling-off tool is perfect for these moments — a quick self-imposed pause before emotions lead to regret.

Talk to Someone If You Are Struggling

Whether it is a trusted friend, a family member, or a professional counselor, talking about gambling problems is one of the most effective steps you can take. There is no shame in it — and CrabJili's support team can also point you to the right resources if you are not sure where to start.

FAQ

Responsible Gaming Questions Answered

Common questions from CrabJili members about responsible gaming tools, self-exclusion, and what to do if you or someone you know needs help.

Log in to your CrabJili account, go to Account Settings, and open the Responsible Gaming tab. You will find options to set daily, weekly, or monthly deposit limits. Set the amount you want, confirm, and the limit takes effect immediately. If you want to reduce your limit later, it also applies straight away. If you want to increase it, there is a mandatory 24-hour waiting period to give you time to reconsider.

When you request a self-exclusion from CrabJili, your account is locked immediately. Your remaining balance — including any withdrawable winnings — will be returned to your nominated payment method (GCash, Maya, or bank account) within 3 to 5 business days. Bonus balances that have not met wagering requirements will be forfeited. To request self-exclusion, email support@crabjili.com with the subject line "Self-Exclusion Request."

For time-limited exclusions (6 months, 1 year, 2 years), your account will not reopen automatically — you will need to make a specific written request to CrabJili support after your exclusion period has fully elapsed, and there is a mandatory 7-day reflection period before the account is reactivated. For permanent self-exclusion, accounts cannot be reopened under any circumstances. This is by design — a permanent exclusion is meant to be final.

If you are concerned about a family member's betting behavior, the most important thing is to approach the conversation with care and without accusation — people are more receptive when they do not feel attacked. You can also contact CrabJili at support@crabjili.com to report a concern about a specific account if you believe that account holder is a minor or is gambling out of control. For family support guidance and counseling resources available in the Philippines, our support team can direct you to appropriate organizations.

Yes. As soon as a cooling-off period or self-exclusion is activated on your CrabJili account, all promotional SMS, email, and push notification communications will be suspended immediately. We will not send you bonus offers, event reminders, or any other betting-related marketing while your account is paused or excluded. This applies to both temporary cooling-off periods and formal self-exclusions.

CrabJili's platform monitors betting patterns across all accounts as part of our PAGCOR-mandated responsible gaming obligations. Our system flags patterns that may indicate problematic behavior — such as rapidly increasing stake sizes, frequent large losses followed by large deposits, or unusually long uninterrupted betting sessions. If these patterns are detected, our responsible gaming team may reach out through your registered contact details to offer information about available support tools. This outreach is not punitive — it is a genuine offer of help.
Support Resources

Where to Get Help in the Philippines

You are not alone. These are resources available to Filipinos who want to talk to someone about gambling-related concerns — for yourself or for a family member.

CrabJili Support Team

Our first point of contact for activating any responsible gaming tool on your account — deposit limits, cooling-off, or self-exclusion requests.

support@crabjili.com
24/7 Live Chat
PAGCOR Player Protection

PAGCOR operates a player protection program for regulated platforms in the Philippines. Members can file complaints and seek assistance through PAGCOR's official channels.

Philippine Amusement and Gaming Corporation
DOH Mental Health Program

The Department of Health Philippines operates mental health helplines and community-based support services available to Filipinos dealing with behavioral health challenges including gambling addiction.

DOH Philippines Mental Health Program
DSWD Social Services

The Department of Social Welfare and Development offers community-based counseling and crisis intervention services to individuals and families affected by problem gambling across the Philippines.

DSWD Philippines Social Services

Note: CrabJili is not affiliated with any of the government agencies or organizations listed above. We include them because we genuinely want our members to know that real support exists outside of our platform. Seeking help for a gambling problem is a sign of strength, not weakness — and there are people in the Philippines ready to assist you without judgment.

18+ Strictly Enforced

CrabJili Is an Adults-Only Platform — No Exceptions

CrabJili strictly enforces the minimum betting age of 18 years under Philippine law. Every new account undergoes age verification as part of our KYC process. If you are a parent or guardian, please ensure that your CrabJili login details are not accessible to minors in your household. Use your device's parental control settings to restrict access to gambling websites and apps. If you believe a minor has created a CrabJili account, contact us at support@crabjili.com immediately so we can close it and return any deposited funds. Protecting young people from gambling harm is a responsibility we share.

18+
Minimum Age Required
Bet Responsibly

Enjoy CrabJili the Right Way — Informed and in Control

CrabJili is the Philippines' most trusted betting platform — and that trust comes from how we treat our members, not just from our PAGCOR license. When you bet responsibly, the experience stays enjoyable for longer. Register today, set your limits from day one, and enjoy the game the way it is meant to be enjoyed: for fun.

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